Change
goes both ways -- good and bad. Life works that way, too. Keeping a
can-do "millimeter" mindset even when the change is negative means
understanding that if something goes south, small efforts to move it
north work, too.
When
it comes to business, I have a quick tip on how to handle the difficult
moments. Let's say you have clients or patients. A client suddenly
decides to stop doing business. What is your attitude? Do you let it
defeat you in a BIG way or do you have a "millimeter" attitude, which
means one, small shift in your attitude to change your outlook. Do you
want to hear a good one? It's small! It's simple! It's easy. One word:
NEXT! Don't dwell. Move on. A client or customer quits, you just
immediately focus on the one, simple next move. Don't get bogged down in
disappointment or ask why? It would be good to ask the client why,
listen to it, don't argue it, but realize that is their perspective.
Take something you can use to improve, and then move on. 
