I recently had an amazing experience while renting a car from Enterprise. An energetic, passionate young woman helped me with my rental, and I was so impressed with her customer service skills that I actually offered her a job in California working for me as an administrative assistant.
I honestly did not expect her to take it (I was in Ohio
renting the car and Cincinnati is her home town.) But what did happen helped me remember how important it is
to recognize people in our everyday interactions.
Unfortunately in today’s world, we tend to remember all the
negative outcomes or negative experiences. With review sites that promote negative reviews such as YELP,
there is now more and more focus on what is “wrong” with a service provider or
product than focusing on what is right.
Maybe I am naïve, but I believe most people get up each day
and want to have a great day and help their customers, clients and
patients. Of course, some people
give up sooner or just do not have the energy or focus to sustain a customer-centric attitude all day.
My proposal today is to try to make a change in the
collective atmosphere that focuses on all the “bad” and start handing out
praises to people we encounter all day long.
Try it starting today.
